- Samsung Kies Stuck On Connecting Screen
- Samsung Kies Stuck On Connecting Keyboard
- Samsung Kies Not Connecting
On Kies, you can find 'Troubleshoot connection error' option on the homepage and click on it to diagnose the error. Then Kies will initialize the connection history, reinstall device driver and fix the error. When the fixing process ends, you can reconnect your Samsung Galaxy to computer again.
As the official backup tool for Samsung device, Kies is well-received among the Samsung phone users. But Kies is not a perfect tool and it is impossible to run well all the time. In other words, it is normal that users may meet some problems when they use Kies. Thus, in order to help users fix Samsung Kies fails to work issue, this article is written to offer you the methods to solve different Kies problems.
The common issue is that Samsung Kies stuck at installing hotfix, which would be caused by anti-virus, security software, corrupted setup file of Kies, computer issues and so on. Hence, if you want to fix the Kies installation failure, you can. Remove the battery and microSD card (if one is installed) then press and hold the power button for at least a minute. Reinsert just the battery then check if the phone is able to turn on.
1. Fail to Install Samsung Kies
Some users might be too unfortunate that they meet the issue at the very beginning- the installation of Samsung Kies. The common issue is that Samsung Kies stuck at installing hotfix, which would be caused by anti-virus, security software, corrupted setup file of Kies, computer issues and so on. Hence, if you want to fix the Kies installation failure, you can:
- Momentarily disable the firewall, anti-virus, anti-malware, anti-spyware or other security software on your computer because these programs might block Kies. Here we will take firewall as an example. To turn off the firewall (on Windows 8), you can navigate to Control Panel> Windows Firewall> Turn Windows Firewall on or off. Just tap on Turn off Windows Firewall and click OK.
- Download the latest version of Kies. The Kies that you downloaded may be the outdated version so just delete it from your PC and then download the most recent Kies from the official website of Samsung. After getting the new software, you can try to install it again.
- Run as the administrator. Only the administrator can install Samsung Kies on computer so you need to get the administrator rights at first. Here, the methods to be the administrator of computers with different systems are disparate so you'd better find the means on internet and change your identity by following the instructions.
- Update your computer. The system version you are using might be unsuitable for Samsung Kies. Thus, you can try to update your computer to solve the problem. You can go to Control Panel> Safety and Security> Windows Update to check if there is any update available. Meanwhile, you need to inspect whether your computer meets the minimum system requirement of Kies.
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2. Cannot Open the Kies
Another situation is that you can install Kies on your desktop computer successfully but fail to launch it. But don't worry, it is resolvable as well. If you are facing this problem, you can attempt the methods below:
- Turn to KiesHelper. When you meet this situation, just close Kies on the computer and then go to C:Program Files> Samsung> Kies. Next, open the KiesHelper which can bring up Kies. Then you can fix the error according to the given suggestions.
- Run Kies as administrator. This means is simple- right click on the software and tap on the option Run as administrator. The operation would only take you several seconds so you can have a try.
3. Contact/Calendar Syncing Does not Work
Using Samsung Kies to sync contacts or calendars to Outlook/Gmail is also a tendency. But while syncing the data, you would receive a message says 'An error has occurred while preparing to sync- task cancelled' or simply 'unknown error'. Or the program just stops without giving any prompt. In this case, there are two ways you can try to fix the error:
- Initialize syncing log. You can solve the problem in Kies directly by moving to Tools> Preferences> Device and check all the items under Initialize Syncing Log.
- Set Outlook as default program. This means should be performed on your computer. You need to navigate to Control Panel> Programs> Default Programs> Set Default Programs and then choose Outlook or Gmail from the menu and click on Set this as default. Finally, tap on OK to finish the process.
Bonus: Alternative to Samsung Kies
In fact, Samsung Kies is not the only option to backup or transfer Samsung files and you can choose other means to complete the Samsung data moving process. Here, using a third-party assistant software is the strongest recommendation since it would be more quickly and safer. And among thousands of Samsung assistant software on the market, MobiKin Assistant for Android (Win & Mac) would be the most reliable one.
This wonderful tool not only allows you to backup and restore your Samsung data within one simple click but also enables you to sync various kinds of files on the device, including contacts, SMS, images, songs, videos, etc. You can download the free trial of this program to make an attempt at first.
Steps to Backup & Restore Samsung phone:
Step 1. Connect your Samsung phone to computer via USB cable or Wi-fi and launch the program meanwhile. Here if you choose a USB connection, you need to enable USB debugging on your phone and then follow the prompts on the screen to make your phone to be recognized.
Step 2. Select Super Toolkit on the top menu and then click on Backup or Restore.
- Backup Samsung data: tap on Backup option and then a pop-up window with several categories will appear. Just check the file types that you want to backup and click on Back Up to start the syncing process.
- Restore Samsung data: Click Restore option and tick the files you wish to restore. In the end, hit Restore to begin the process.
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When you need a software application to assist you with making changes to your Samsung phone, you can seek out the use of applications like Samsung Kies. Samsung Kies is considered to be a very powerful software application that can be used for several different purposes and reasons. Some of the more beneficial are provided for you below:
- Designed to not only sync up data but also backup your contacts and other device information.
- Designed to be a front-end software product that can be used for transferring media like music and video between a user's computer and their phone.
- update the device firmware on an android phone.
Even though Samsung Kies is considered to be a coveted solution for transferring, syncing and backing up data, it can also be seen as a software product that has some issues that need to be resolved before it can actually be used. So, for those of you who may not be familiar with issues of concerns that you can encounter, here are some troubleshooting issues that you may just run into.
Issue 1: Phone doesn't Get Recognized by Samsung Kies
Issue 2: Kies' Function Stuck on the 'Connecting feature'
Alternative: Manage Android Phone with Android Assistant
Issue 1: Phone doesn't Get Recognized by Samsung Kies
One common issue that many users encounter when they are dealing with certain problems that is related to Samsung kies involves their phones not being detected by this software application. This issue normally appears to be sporadic but there is a fix that can help the user with solving this problem. Fortunately, this solution or trick is very basic, and it includes the following:
Solution 1:
If the user is having this problem, they may have a hardware issue that needs to be addressed. One, in particular, is often directly related to problems with the USB cable working. So, if you know some one who is having these issues, one of the first things that people normally suggest or recommend as a viable fix is using another USB cable to ensure the phone can be detected.
Solution 2:
If the USB cable is not the problem, you may have a connectivity issue that needs to be addressed. So, to solve these issues, you can follow these simple steps:
Step 1: Disconnecting the user's Samsung phone from its source and then reconnecting it again.
Step 2: The user will then reconnect their USB cable from its source so that they can reconnect it to a different port on their computer.
Step 3: After this step is complete, the user will need to connect the USB cable directly to their computer instead of their docking station or their USB hub.
Step 4: When complete, the user will need to go to 'Information tab, Check for updates', so that they can update their software to the latest version of Kies, which Kies 3.
Step 5: Once the installation has finished, the user will need to restart Samsung Kies and reboot their computer as well as their phone. Refer to Samsung.com to see If the user is using Kies 3 for their supporting software.
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Issue 2: Kies' Function Stuck on the 'Connecting feature'
Samsung Kies Stuck On Connecting Screen
Some users may not have any problem using this software when it comes to detecting their phone, however, they may experience another issue of concern that will need to be resolved. This issue is usually related to the kies software getting stuck in the connecting feature and will not allow the user to come out of this status without some sort of solution.
Thankfully, there is a solution to this problem that can be used at virtually any time. With this solution, the user will need to know how to correct a software problem that has occurred for some reason or another. For instance, the user will be required to update their USB drivers so that it can accommodate Samsung Kies for their mobile phones. You can find this solution is directly related to WIN PC.
Here is an example of what you should be looking for when you want to fix the function stuck on connecting feature problem that you are encountering. The first things that the user should do is to follow the steps provided for below:
Step1. The user will need to Open local Disk (C:) on their local computer. This step is essential to start the process of downloading the correct drivers to their computer.
Samsung Kies Stuck On Connecting Keyboard
Step 2. When this step is complete, the user should go t their 'Program Files (x86)'
Step 3. Type in the commands 'Samsung' > 'Kies' > 'USB Driver'
Step 4. When this step is complete, the user will then double-click on USB Drivers in order to launch SAMSUNG_USB_Driver_for_Mobile_Phones.exe.
When the steps above have been completed, the computer program will have the drivers that it needs and they can proceed to run the Samsung kies software applications successfully without any other unnecessary issues of concern.
Alternative: Manage Android Phone with Android Assistant
If you still have problems in using Samsung Kies, I suggest you give it up and switch to the best alternative tool to Kies - Coolmuster Android Assistant (with its Mac version). It is an application that specially designed for Android users to transfer files between Android device and computer, and even manage their Android data on computer. With it, you can:
> Back up Android phone data on computer, and restore data that has been lost on their mobile phone;
> Send/receive text messages from computer;
> Edit/add/delete Android contacts on computer;
> Install/uninstall/backup Android apps on computer and so forth.
For more detailed information, you can keep on reading the following guide:
Step 1: Download, install and run the Coolmuster Android Assistant on your computer. Connect your Android phone to the computer and make sure you have enabled USB debugging on your phone first.
Step 2: Navigate to the left side menu of the software, you can see all the files in your cell phone shows in categories, such as 'Apps', 'SMS', 'Music', 'Photo', 'Video', 'Book', 'Files', 'Contacts', etc. And there are a series of options displayed on the top, like 'import', 'export', 'backup', 'edit', 'delete', 'add' and so on. Click to choose the desired file types and select the operation you want.
Samsung Kies Not Connecting
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